Failure of the smart phone

 With the last report, I introduced the problem which those who are utilizing the smart phone. However, there are some persons who are in trouble without the ability to use a smart phone well conversely.I taken up the problem about the difficulty of using a smart phone this time.

 Trouble of a smartphone increasing rapidly
(http://www.garbagenews.net/archives/1865120.html)

 It is the article two years ago, but it becomes the topic that troubles of the carrying increased by the fashion of the smartphone remarkably.

 

 For 2011, 8768 consultation about the whole cell phone was sent to the national consumers life center for half a year, and the thing about the smart phone of the inside was 1789.In comparison with it, for 2010 of the last year, The mobile whole had 16,917 consultation in the whole one year. The smartphone's was 1475 cases.It can be understood that the number of consultation of the smartphone increased remarkably in 2011 when smartphones were popular from these data.

 

 

 Originally, as for the smartphone, the generation of the consultant has more young groups than a general cell phone because there are many users of the youth.

 

 

 The main consultation requirements have most "a contract, cancellation of a contract", but there are more consultation ratios than a general cell phone with the smart phone at a point of "the quality of quality, a function, service and the function" and "the waiting on customers correspondence". In other words, there are many troubles.
 

 Particularly, as for the different quality connection with the cell phone, as for the smart phone, it is confirmed that there are many ratios of "trouble frequent occurrence" while there is a part ("the operation is poor" in "early trouble" "function trouble") which resembled the consultation contents about the PC.

 

 A lot of four consultation seem to be put to the consumers life center greatly, and it raises some examples.

 

Even if it sends it on repair, malfunction continues

 For example:

*It sends it on repair and was changed a base, but wants to cancel it because the same trouble continues.

*It loses a power supply during animation site reading. The model changed is similar. It is said, "the shop cannot support anymore because it is a problem of how to use". The consultant wants to cancel it, but large amount of cancellation of a contract charges are taken.

 

It loses a battery immediately

 For example:

*Battery consumption to be over unlike the description of the pamphlet. When a consultant tells a complaint, it is answered, "a smartphone is such a model" by a salesclerk.

 

The consultant does not use an email and the Internet very much,; but its packet rate to the amount of upper limit

 For example:

*The consultant was recommended to a shop and exchanged a cell-phone with a smartphone. He confirmed that the future payment hardly changed many times, but of its payment increased to 9,000 yen from 3,000 yen. When he confirmed it, it was said to a salesclerk, "it was to the amount of upper limit (approximately 6,000 yen) as for its packet rate in the smartphone often updating the software".

*Its rate jumped up when a consultant brought it for overseas travel. When there was it abroad, it was updated automatically, and a rate seemed to be added at the time. The salesclerk did not give such an explanation.

 

It has communication restrictions, and an animation is not seen

 For example:

*The consultant wants to watch a drama and contracted, but there are transmission rate restrictions and cannot read it.

 

 Based on these trends, the center fielder gives you the next advice for consumers.

 

● The consumers stand on the characteristic of the function enough without judging it from only the image of the advertisements such as television commercials and should choose a one's use eyes-like product.As for "the person that a person and the PC which want to hold down a person and a packet rate to use mainly on a call to a small sum are not so proud, it is necessary for a smartphone to examine oneself enough whether it is correct without contracting with it only to be prevalent".

 

● When malfunction happens in it, the consumers confirm it when a symptom was caused.

 

● The consumers do not download it without understanding contents of the application software well.

 

● When they take it abroad, the consumers should confirm a setting method and a method of the charging beforehand by all means in Japan.

 

 

 

 The smartphone is convenient, but all people are not easy to use it. I think that it is the first to use the carrying that fitted oneself.